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Who is the person behind 'Customer Service Business Improvement'?

The driving force is Joris Plu. He has a no nonsense approach and is someone who sees and feels very fast what can be improved in a given situation.

As a child he grew up with his grandparents and parents who had their own businesses. So since he was young he came into contact with people from different walks of life.

To this day, meeting all those people left a positive impression on him and his way of looking at life and business in general. To describe Joris in a few words: empathy, listening, helping others when he can, accuracy, looking at the future.

Joris stepped into the business and art world soon after he finished his studies. He was managing director of an insurance company in Belgium, owner of a real estate company with connections in the US (California and Florida), interim sales manager at a media company in Amsterdam, senior executive at an international telecom operator in Brussels and since 1994 he is a mentor/coach/motivator for many (business) people and companies home and abroad.

He has travelled all over the world and lived in Belgium, The Netherlands, Great Britain and the US. The mix of all these cultures made him the person he is today.

Joris listens as no one else and reflects his thoughts in a very inspiring way. Customer service is key for him. All the time. Any company should understand this.


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